Contact &
Support
Our team is available 24/7 to help you with any questions or issues you may have.
How to Get Help
Choose the channel that works best for you.
24/7 Live Chat
Chat directly with our support team through the Suivi Rider app. Available 24 hours a day, 7 days a week.
Available 24/7
English & Swahili
95% of issues resolved within 2 minutes
Phone Support
Call us directly at 0118 120120 for urgent issues. Phone support is available during business hours.
Available 24/7 via app
English & Swahili
Email Support
For non-urgent inquiries, send us an email at support@suiviparcel.com. We typically respond within 1-2 hours.
Responds within 1-2 hours
Find Answers on Your Own
Most questions can be answered instantly through these resources.
We Handle Issues Fairly
If something goes wrong, we have a clear process to help resolve it.
Dispute Handling
Fair, transparent process for resolving disagreements between riders, senders, and recipients.
Report through in-app chat
Payment Issues
Quick resolution of earning disputes, missing payments, or payout questions.
Contact support via app
Technical Support
Help with app problems, login issues, navigation bugs, or device compatibility.
In-app help or email
Safety Reporting
Anonymous incident reporting for safety concerns. Your identity is protected.
Emergency button in app
We're Here to Help
Visit or Reach Us Directly
Our support team is always ready to assist you with any questions or concerns.
Head Office
P.O BOX 46586, 00521, Embakasi, Kenya
Office Hours
Mon – Thu: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 6:00 PM
Phone
0118 120120Find Us on Social Media
Follow Suivi for updates, tips, and community news.
Business Hours & Response Times
Ready to Get Started?
Join thousands of Suivi riders today.
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