Legal

Privacy Policy

Last updated: 3 June 2026

SuiviParcel (“SuiviParcel”, “we”, “our”, or “us”) operates a parcel delivery and logistics platform that connects senders, independent trusted riders, and recipients through our mobile applications, websites, and related services (collectively, the “Services”).

We take privacy seriously and design our systems to collect and use personal data responsibly, transparently, and securely. This Privacy Policy explains what information we collect, how we use and share it, how long we retain it, and the choices available to you.

1. Scope & Applicability

This Privacy Policy applies to individuals who interact with SuiviParcel, including:

  • Senders
  • Riders / couriers
  • Recipients
  • Website and app visitors
  • Support and communication users

It covers data collected when you create an account, request or perform deliveries, use tracking and communication features, make payments, or interact with our support and marketing channels.

2. Core Privacy Principles

We operate under the following principles:

  • Purpose limitation – We collect data only where necessary to provide and improve the Services.
  • Transparency – We explain clearly how personal data is used and shared.
  • User control – You have meaningful choices regarding your information.
  • Security – We apply reasonable technical and organizational safeguards to protect data.

3. Information We Collect

3.1 Information You Provide

Depending on how you use the Services, we may collect:

  • Name, phone number, email address
  • Account credentials (passwords are securely hashed)
  • Profile photo
  • Delivery details (pickup and drop-off locations, instructions)
  • Payment method details (limited information; full card details are handled by payment processors)
  • Rider-specific details such as vehicle type, registration details, and verification documents
  • Communications sent through the app or to our support team

3.2 Information Collected Through Use of the Services

We collect information generated by your activity, including:

  • Delivery status, timestamps, and tracking numbers
  • In-app messages and call metadata (and content where applicable)
  • GPS location during active deliveries (for routing, tracking, and safety)
  • Device and technical information (device model, operating system, app version)
  • System logs and error reports

3.3 Information from Third Parties

We may receive limited data from:

  • Payment processors (confirmation of transactions)
  • Identity or verification providers (where applicable)
  • Mapping, analytics, and authentication providers
  • Social sign-in services (only with your permission)

We do not collect third-party data beyond what is necessary and authorized.

3.4 Sensitive Information

SuiviParcel does not require sensitive personal data (such as health, biometric, or political information). If such data is voluntarily shared, it is handled according to this policy and removed where appropriate. Identity documents collected for verification are processed securely and retained only as necessary.

4. How We Use Personal Information

We use personal data to:

  • Provide and operate the Services
  • Match riders with delivery requests
  • Enable real-time tracking and proof of delivery
  • Facilitate communication between users
  • Process payments, refunds, and promotions
  • Monitor performance, safety, and service quality
  • Prevent fraud, misuse, and security incidents
  • Comply with legal and regulatory obligations

We do not sell personal data.

5. Sharing of Information

5.1 Sharing with Other Users

Certain information is shared between senders, riders, and recipients to complete deliveries (e.g., names, contact details, delivery locations, live tracking).

5.2 Service Providers

We share data with trusted third-party providers who perform services on our behalf, such as:

  • Payment processing
  • Cloud hosting and infrastructure
  • Mapping and routing
  • Analytics and customer support
  • Identity and verification services

These providers are contractually required to protect data and use it only for authorized purposes.

5.3 Legal and Safety Disclosures

We may disclose information where required by law or to:

  • Respond to lawful requests from authorities
  • Protect the rights, safety, or property of users or the public
  • Investigate fraud, abuse, or security threats
  • Enforce our Terms of Service

Where legally permitted, we will limit disclosures and notify affected users.

5.4 Business Transfers

If SuiviParcel undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

6. Location Data

  • Location data is collected during active deliveries to enable routing, tracking, and safety.
  • Riders’ locations may be shared with senders and recipients for delivery visibility.
  • Location permissions can be managed through device settings.
  • Location data is not used for advertising purposes.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods vary by data type and use case. Data is deleted or anonymized when no longer required, unless retention is legally mandated.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access and review your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your account and personal data
  • Request a copy of data you provided (data portability)
  • Manage permissions, including location access
  • Opt out of promotional communications

Requests can be made through the app, queries can be made through the contats given below.

9. Security Measures

We implement administrative, technical, and organizational measures to protect personal data, including encryption, access controls, and monitoring. While no system is completely secure, we continuously work to safeguard information and respond appropriately to security incidents.

10. Children’s Privacy

SuiviParcel is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, it will be deleted.

11. International Data Transfers

Personal data may be processed or stored in locations where SuiviParcel or its service providers operate. When data is transferred internationally, we apply appropriate safeguards in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our Services or legal requirements. Material changes will be communicated through the app or other appropriate channels. The “Last updated” date indicates the current version.

13. Contact Information

SuiviParcel Email: Address: Suivi Ltd, Nairobi, Kenya

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.