Ride Safe.
We've Got Your Back.
Your safety and security are our top priorities. We provide SOS emergency support, real-time GPS tracking, and 24/7 assistance so you can focus on delivering.
Emergency Support on Every Delivery
From the moment you accept a request to the moment you complete delivery, help is always one tap away.
One-Tap SOS Alert
Press the SOS button in the app to immediately alert our safety team. Your exact location is shared so help can reach you fast.
Emergency Medical Support
If you are injured during an active delivery, we coordinate emergency medical assistance and guide you through the process.
Breakdown & Roadside Help
Breakdown on the road? Our team helps arrange roadside assistance so you are never stranded alone.
Incident Response Team
Dedicated team ready to respond to any incident during a delivery — from accidents to safety concerns, we are here for you.
SOS and emergency support available during active deliveries.
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SOS Support on Every Trip
Every delivery you complete with Suivi is backed by our SOS emergency response. From pickup to drop-off, help is always one tap away.
Built-In Safety Features
The Suivi rider app includes tools designed to keep you safe on every delivery.
Real-Time GPS Tracking
Your location is monitored during active deliveries. Senders and support can see your route, ensuring everyone knows where you are.
Emergency Assistance Button
One tap connects you directly to our support team in case of an emergency. Quick access when you need help most.
Verified Customer Profiles
Every sender and recipient is verified before using the platform. You always know who you are meeting.
Route Optimization
The app suggests safer, efficient routes. Avoid high-risk areas with smart navigation guidance built in.
Best Practices for Every Delivery
Follow these guidelines to stay safe and professional on every trip.
Before You Accept
- Review request details — carefully check pickup and delivery locations, parcel description, and special instructions before accepting.
- Check ratings — review sender and recipient ratings to know who you are dealing with.
- Verify locations — make sure you are comfortable with both pickup and drop-off areas.
- Fuel or battery check — ensure your vehicle has enough fuel or battery for the entire trip.
During Delivery
- Follow traffic laws — obey all traffic rules and speed limits. Your safety is more important than speed.
- Use safe routes — stick to well-lit, familiar areas. Use app navigation for suggested routes.
- Secure valuables — keep your phone, wallet, and the parcel secure while riding.
- Communicate through app — use in-app chat and call features primarily. Keep a record of all communications.
After Delivery
- Report incidents immediately — if anything went wrong, report it through the app right away.
- Document problems — take photos of any damage or issues for your records and evidence.
- Contact support — reach out to 24/7 support if you need assistance with any delivery issues.
- Rate your experience — provide honest feedback about the sender and delivery experience.
Support Available — 24 Hours a Day
Our support team is always ready to help. Live chat in Swahili and English. 95% of issues resolved within 2 minutes.
Ride with Confidence
You've got SOS support, GPS tracking, and 24/7 backup on every delivery.
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